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Role Description

Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Business Analyst 3 to join our team.

Qualifications

• Bachelor’s degree from an accredited college or university with major course work in business, public administration, computer science, management information systems, or closely related field.
• Three (3) years of progressively responsible professional experience relevant to the duties of the position which may include business analysis, system analysis, or application development, one (1) year of which was at the journey-level or in a supervisory or project management capacity; OR an equivalent combination of education and experience.

Responsibilities

• Coordinate with management, stakeholders, and other IT professionals to identify, document, and prioritize enterprise level business goals and objectives.
• Ensure that IT services and information systems are designed, developed, and implemented to meet business objectives.
• Make recommendations on strategic business and/or information system needs.
• Analyze business, user, functional, and system requirements necessary to design, develop, and implement Court supported information systems.
• Create business process models and designs; identify individual functions within a process.
• Create use cases to describe current and future states of a process or system.
• Research and assess trends in business and technology; educate stakeholders on new technology and innovation in court operations.
• Provide feedback into strategic planning based on available and projected technologies.
• Incorporate industry standards and best practices into processes and information systems.
• Make recommendations regarding implementation of infrastructure, software, and IT services.
• Document business, user, functional, and system requirements.
• Establish a process to ensure that requirements are traceable through an application or service lifecycle.
• Review, approve, and create user documentation for supported applications and information systems.
• Assist in the development of operational and technical documentation.
• Participate in development of and oversee support of quality control and assurance programs and procedures.
• Develop and implement processes and procedures for testing; ensure test scripts are developed and executed.
• Analyze issues and bugs and make recommendations to improve quality.
• Ensure that issue tracking and bug tracking tools are available and used.
• Conduct testing and validation of information systems and services.
• Establish training plans for supported services and information systems.
• Recommend standards for training methods and documentation.
• Create and review training documentation and materials.
• Identify gaps in training and recommend training approaches to improve efficiency.
• Conduct training either in person or remotely for either an individual end-user or a group of end-users.
• Participate in the implementation planning of new hardware, software, systems, and services with significant complexity.
• Establish communication plans for affected stakeholders and users.
• Conduct routine and emergency maintenance on information systems.
• Execute plans to monitor critical systems and services.
• Recommend and review performance metrics for key services and provide regular reports.
• Assist in the development of disaster recovery and business continuity plans.
• Establish controls to ensure that disaster recovery processes are operational.
• Develop, review, revise, and recommend IT policies, procedures, processes, workflows, and plans to define, control, and improve the effectiveness of court and IT operations.
• Review and provide feedback of statements of work, legal contracts, interlocal agreements, service level agreements, and software agreements related to information technology.
• Coordinate with vendors and contractors to ensure that they provide contracted services.
• Review and provide feedback on various budgetary/financial reports; compile cost estimates; submit expenditure requests; track spending on assigned projects.
• Make recommendations regarding information technology budgets and spending.
• Manage technology and business improvement projects of significant size as a project manager and participates in other projects as a project team member.
• Provide regular status reports on project performance.
• Act as a subject matter expert on court operations and technology issues related to the Court’s information systems.
• Participate on federal, state, and judicial committees and working groups as a subject matter expert.
• May provide staff support to Court sponsored committees and commissions if the primary domain is related to technology.
• Analyze the regulatory environment by reviewing new and revised Federal and State laws, regulations, and Court policies and interpreting their effect on court operations, information systems, and services.
• Provide service desk assistance for business and technical issues via phone, email, and in person for complex issues.
• Complete Special Project Work as assigned, e.g., Digital Communications Coordination, Trial Court Support, etc.
• Perform other related duties as assigned.

Company Description

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.