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Role Description

FranklinCovey is seeking a Revenue Operations & Customer Growth Strategy Manager to support our Customer Growth & Expansion business. In this role, you partner with the Associate Vice President of Customer Growth, and work closely with the Customer Success Team, their leader, and their Revenue Operations partner. You’ll be responsible for supporting strategic planning, forecasting, and process execution to ensure the business meets its growth objectives. The ideal candidate is highly analytical, detail-oriented, and comfortable translating strategy into scalable, repeatable processes that drive measurable results.

• Support the annual sales planning process, including forecasting bookings, assisting in GTM strategy execution, territory design, quota development, and compensation plan alignment.
• Partner with the Director of Revenue Operations to maintain and refine forecasting methodologies. Manage data accuracy, weekly forecast reviews, and track progress against plan.
• Analyze business performance to identify trends, risks, and opportunities that inform strategy and execution.
• Contribute to key initiatives aimed at improving revenue generation, customer retention, and sales efficiency across the enterprise segment.
• Support systems and tool optimization, working cross-functionally with Sales, Finance, and Customer Success to improve process automation and reporting.
• Develop and maintain KPI dashboards and performance reporting to provide visibility into business health. Assist in preparing materials for quarterly business reviews.
• Collaborate with the Client Success organization to streamline processes, align metrics, and identify opportunities for growth within existing customer accounts.
• Document and refine sales processes and procedures, ensuring consistency, scalability, and adoption across the organization.

Qualifications

• Bachelor’s degree or 4+ years in a Sales Operations function
• 5+ years of experience in Sales Operations, Business Strategy, Management Consulting, or related analytical roles.

Requirements

• Strong analytical and problem-solving skills, with the ability to turn data into actionable insights.
• Excellent communication and presentation abilities, including experience presenting to leadership.
• Demonstrated ability to manage projects, prioritize multiple tasks, and work effectively across teams.
• Experience in high-growth or SaaS environments.
• Familiarity with GTM strategy development and operational execution.
• Proficiency with CRM systems (Salesforce preferred) and sales analytics tools.
• Strong cross-functional collaboration and stakeholder management skills.
• Proven ability to thrive in fast-paced, evolving business environments.

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Employee stock purchasing program
• PTO
• Paid holidays
• And more