• Monitor and manage your post payment queues. • Conduct outreach, education, and negotiation calls to providers for post payment claims. • Effectively communicate with providers to verify/confirm understanding of NSA claims payments and regulations. • Effectively communicate with providers to explain claim payments for various pricing products. • Maintain compliance, including but not limited to Confidentiality and HIPAA requirements. • Maintain acceptable levels of production including but limited to turn around time standards as mandated by the regulation(s). • Document all conversations and record name, phone number, and email of contact person if available, payment rates offered on behalf of clients, and any counter offers by the provider. • Adhere to client specific and Reliant protocols, scripts, and other requirements. • Develop a comprehensive understanding of the state and federal regulations that will impact payments to providers. • Develop a comprehensive understanding of our various products. • Perform other job-related duties and special projects as required.