• Process incontestable life and annuity claims for payment or denial • Process non-financial tasks associated with contestable life claims • Process payment and denial of claims • Communicate professionally with claimants, agents, attorneys, vendors, customer service representatives, investigators, law enforcement officials, and medical providers to ensure the prompt handling of claims, to keep interested parties apprised of the status of claim investigations, and to explain claim decisions • Maintain claim registers for accurate financial reporting of pending, paid, and denied claims. Assists in generating department metrics and reports • Provide SME to peers including but not limited to handling escalated calls or providing inbound call center training and/or quality monitoring • May update procedures, training materials, perform quality audits, or create complex correspondence related to claims • Maintain complete and accurate documentation of claim files