• Receives claims assignments, verifies and determines applicability of coverage. • Ability to not only interpret complex coverage issues, but possess the ability to write appropriate reservation of rights and declination of coverage letters. • Determines the method and extent of investigation for each claim as required by company Best Practices. • Reviews and manages outstanding files, as assigned, for adequacy and timeliness of investigation, evaluation and reserve and maintains a timely diary for each case. • Evaluates and adjusts claims within the adjuster’s authority level. • Reports directly on technical matters to supervisor or management. • Evaluates and manages litigated claims, determines future course of handling and proper method of disposition. • Consults with the claim manager on those claims in which assistance and consultation is needed, as well as on those claims, which exceed assigned authority. • Assesses recovery potential and is responsible for the development of information required to successfully pursue recovery. • Meets with current and prospective customers to discuss C&F claims capabilities and address specific claim needs. • Accountable for the equitable and prompt adjustment and management of assigned claims to disposition in accordance with company Best Practices. • Responsible for providing superior customer service to all agents, insureds, and others encountered during the claims handling process.