• Provide excellent customer service while managing an assigned block of around 95 to 100 Long-Term Disability claims • Utilize judgment and assess risk as you work with various business partners to render claim decisions • Partner with medical and vocational resources to evaluate disability and support return to work goals • Deliver an exceptional customer experience that serves to differentiate Prudential from competitors • Communicate via telephone, email, and text with employees, employers, attorneys, and others • Review and interpret medical records, utilizing resources as appropriate • Complete financial calculations • Gain an understanding and working knowledge of the Prudential claim system, policies, procedures, and contracts as well as regulatory and statutory requirements for claim products administered • Apply contract/policy provisions to ensure accurate eligibility and liability decisions • Verify on-going liability and develop strategies for return-to-work opportunities as appropriate • Document objective, clear and technical rationale for all claim determinations • Leverage a broad spectrum of resources, materials, and tools to render claims decisions • Provide timely and exceptional customer experience by paying appropriate claims accurately and timely, responding to all inquiries and maintaining expected service and quality standards • Provide technical direction and/or mentorship to other claims personnel as needed