• Analyzes and processes claims by gathering information and drawing conclusions • Acts as a liaison between insured and insurance carrier to report, track and manage claims process • Provides leadership to all employees within the claims department • Supervise a multi-person team ensuring all pertinent information is communicated • Evaluate claims, reporting forms and cancellations and initiate necessary corrections to ensure accuracy of dates, coverage, signature, commission, premium, attachments, etc. • Authenticate all relevant activity on assigned files and makes recommendation for additional activity as appropriate • Determine where new loss claims should be reported • Manage all claim documentation • Use discretion to submit the necessary information and/or correspondence to the Agent or Insurer to process claims appropriately • Analyze claim coverage with insurance carriers to ensure claims are paid accurately • Assess eligibility status of denied claims • Anticipate and meets all customer needs (both internal and external) • Maintain claims and suspense system ensuring follow-up for receipt of policies, endorsements, inspections reports, correspondence, claims, etc. from outside sources • Process all departmental claims in a timely manner according to company policy • Facilitate the training of new employees in the department • Provide supervision to Claims Assistants • Perform other duties as assigned