• Analyzes and processes complex or technically difficult medical malpractice claims. • Coordinates case management within Company standards, industry best practices and specific client service requirements. • Manages the total claim costs while providing high levels of customer service. • Conducts or assigns full investigation and provides report of investigation pertaining to new events, claims and legal actions. • Negotiates claim settlement up to designated authority level. • Calculates and assigns timely and appropriate reserves to claims; monitors reserve adequacy throughout claim life. • Recommends settlement strategies; brings structured settlement proposals as necessary to maximize settlement. • Coordinates legal defense by assigning attorney, coordinating support for investigation, and reviewing attorney invoices.