• Join our dynamic Customer Support Department as a Technical Advisor • Act as the first point-of-contact for customers • Provide best-in-class support for all active and discontinued products • Resolve issues with installation, troubleshooting, configuration, interoperability and compatibility • Provide remote assistance support via LogMeIn Rescue • Assess customer needs using probing questions and recommend appropriate products • Identify sales opportunities and escalate to the appropriate internal teams • Provide internal support to Customer Advisors and other departments • Gather and document each interaction with a customer in the Customer Relationship Management platform