T-Cetra
Expanding Connectivity for All. All in One.
Bilingual CSR, 10am-7pm, Off Sunday & 1 Weekday
Location
Ohio
Posted
20 days ago
Salary
$17 / hour
High SchoolEnglishSpanish
Job Description
• Provide technical assistance to T-CETRA merchants
• Respond to merchant needs in a professional and friendly manner
• Respond to Customer calls in both English and Spanish languages
• Help with issues related to: Activation of SIM cards, Complete port-in activations
• Explaining activation issues, transactions, and terms
• Contact carriers to resolve activation issues or verify activations
• Develop and maintain a good relationship with merchants, Master Agents, and Employees
• All other duties as assigned
Job Requirements
- Fluent in both Spanish and English
- Ability to multi-task and work under pressure
- Strong technical and computer skills
- Pleasant attitude, treat customers in a friendly and courteous manner
- Patient and passionate personality
- Communication skills
- Ability to work in a fast-paced environment
- High School Diploma
- College coursework a plus
Benefits
- Paid Time Off
- Up to $300 monthly bonus
- Comprehensive Medical, Vision and Dental
- Matching 401k up to 4%
- FMLA and Life Insurance
- Tuition Reimbursement
- Wellness Program
- Employee Growth and Development Reimbursement Program
- Discounted Rates for Multiple Handsets and Prepaid Wireless Rates
- Beautiful nearby walking paths and park
- Fun, value centered work atmosphere
- Flexible work environment
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