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Role Description

The successful Financial Aid Technical Administrator will:

• Provide a high level of support for Financial Aid services.
• Display excellent customer service skills in every interaction.
• Process return to Title IV transactions and support functions.
• Review Financial Aid business processes and compare with Banner system to determine functionality gaps and work with internal stakeholders to identify appropriate changes and modifications.
• This position is best suited for someone who prefers a fast-paced environment, adapts to change, is highly organized, actively engages with all customers, and is willing to develop new skills.

Additional Responsibilities:

• Perform revisions to financial aid awards according to federal, state, and Bryant and Stratton college requirements due to changes in enrollment status, requests for changes in award, and other special revision projects.
• Monitor individual student awards, resolve data conflicts, and/or over-awards.
• Process Drops.
• Use Banner and other third-party systems (CPS, COD, and NSLDS) to report or correct student/parent information listed erroneously on the FAFSA or as a result of being selected for verification by the Department of Education.
• Follow up on all items preventing or delaying the awarding process to ensure student’s financial aid file is complete and ready to be originated and disbursed at or before the end of the semester.
• Report to the Financial Services Director & Manager any activity or incident which may not be in compliance with all state and federal regulations and/or systems guidelines.
• Create lost Tap list.
• Determine lost Institutional Grants and scholarships.
• Check Direct Loan originations prior to submission/correct rejected records, reconcile Pell variances and correct Pell Pops.
• Review Conditional Students that don’t possess GEDs or Diplomas or those that have not submitted them.
• Monitor tracking requirements, run month-end fund status, tracking and monitoring all students’ awards to ensure funds are accurately received on a timely basis.
• Assist/monitor processing reports, including but not limited to Monday Morning report.
• Review FA Census during the 2-week span in attendance for Title VI Aid.
• Review FA Census for all first-year or first-term students receiving loans for the first time.
• Assist in training of new staff, maintain high customer service standards in the area of Financial Aid.
• Promote communication and initiate training internally and among various Bryant and Stratton departments regarding student financial practices, policy interpretation, problem resolution to improve operating efficiencies and service while complying with Bryant and Stratton policy and procedures and state and federal law.
• Develop and implement any needed corrective action plan based upon quality assurance reviews and internal/external audits.
• Manage multiple projects and possess a team approach to problem-solving; collaborate with other offices in the College and work with a diverse population.
• Work independently with little direction; meet schedules and timelines.
• Familiarity with database concepts, reporting strategies, and Mythics.
• Strong computing skills in a PC environment (Access, Excel, MS-Word, and PowerPoint).
• Good understanding of student financial services process; ability to design processes and develop tools to promote greater office productivity, reduce errors, and improve the enrollment process.
• Excellent communication skills and the demonstrated ability to serve as liaison between technical and non-technical staff.
• Work collaboratively with Financial Aid Director, IT, and other departments to resolve programmatic issues, implementation of system enhancements, and establish production schedules.
• Evaluate current financial aid policies and procedures and make recommendations for policy revisions to enhance process improvements through the use of Banner financial aid applications and functionality.
• Work with the Financial Aid Manager, DOA, and IT on the annual "New Year Roll".
• Obtain and coordinate feedback from the Directors of Financial Aid and perform Banner set-up; assist in the development of quality control over the process.
• Complete any other duties as assigned.

Qualifications

• Bachelor’s degree required, and must not be in default of a federal student loan.
• Familiarity with R2T4 processes.
• Internet savvy with multiple browsers.
• 3 years’ experience with BANNER.
• Familiar with Microsoft Office products.
• Ability to work some overtime.

Requirements

• Strong commitment to customer service and excellent written and verbal communication.
• Must be able to assess student’s needs over the phone or via email.
• Energetic, personable, and a positive attitude are a must.
• Highly organized while working in a fast-paced environment.
• Possess the capacity to multi-task while maintaining attention to detail.
• Ability to be flexible to changing processes while proactively seeking solutions and problem-solving.

Benefits

• Competitive salaries.
• Medical/dental/vision insurance.
• Generous paid time off.
• 401(k).
• Company-paid college tuition for associates and their families.