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Role Description

• Manages transaction cycle time (TCT) from Ready to Process to Funding Approval, ensuring timeliness of process and quality of funding approval.
• Coordinates and manages the hiring, training, mentoring, performance, continuous education, and career development of the Funding Specialist Team.
• Develops and maintains training materials, guides, and progress reporting.
• Management and career development of the Funding Specialists and Lead Funding Specialists that results in self-sufficient performance management.
• Monitors productivity, quality, and compassion of Funding Specialists.
• Ensures productivity of Funding Specialist assignments and directs work order caseloads, shifting responsibilities when necessary.
• Coordinates temporary coverage to ensure all orders are worked timely with a high level of quality and compassion.
• Shares Key Performance Indicators with direct report team and stakeholders on a regular basis.
• Calculates and requests bonus payment for direct report team on a monthly basis.
• Manages the credit exception process to expedited delivery when appropriate and directed.
• Responsible for employee and client conflict resolution; escalates unresolved issues to appropriate authority.
• Handles payroll/administrative functions for all direct reports.
• Engages in personal continuing education related to job duties, including NSM’s policies and procedures and research of payer issues.
• Must meet minimum productivity and quality standards.
• Performs any related job duties assigned by the Division Funding Director with minimal supervision.
• Must maintain regular and predictable attendance.

Work Environment

• This position primarily operates in a work from home environment, adhering to the work from home policy and requirements.
• Occasionally operates in a professional office environment.
• Routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets, and fax machines.

Physical Demands

• Regularly required to talk or hear.
• Regularly required to sit and use hands repetitively to operate standard office equipment.
• Frequently required to reach with hands and arms.

Qualifications

• 5 years of experience in Complex Rehab Technology Funding operations.
• 2 years of experience managing a minimum of 10 direct reports.
• Proficient in Microsoft Excel, Word, and Outlook.
• Ability to review, analyze, and interpret general business reports, technical procedures, work instructions, and governmental regulations.