• Develop a deep understanding of the products • Create high-quality technical videos and written content in an environment with changing priorities and tight deadlines • Create interactive self-guided training courses using video and written content • Analyze stories, requirements, use the products, and communicate with SMEs and stakeholders to gather information for content creation • Manage multiple projects from beginning to end • Create content independently and in collaboration • Use best practices and consistency in content creation • Gather documentation review feedback and implement improvements • Participate in documentation planning, publishing, process refinement, and improvement initiatives