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Role Description

We’re looking for a ServiceNow Developer with an unwavering passion for developing meaningful, easy-to-use applications. Most of the work we do is on large-scale, enterprise-wide systems (both commercial and government)—this project in particular will help ensure the uninterrupted, secure, and compliant operation of critical federal acquisition and assistance systems.

You’ll be responsible for development on the ServiceNow Enterprise platform:

• Design, develop, configure, and maintain ServiceNow applications and modules within enterprise environments, ensuring scalability, performance, and compliance with organizational standards.
• Implement and support core ServiceNow modules such as ITSM, CSM, and custom scoped applications, including workflows, forms, business rules, UI policies, client scripts, and integrations.
• Develop server-side and client-side scripts using JavaScript to extend platform functionality and automate business processes.
• Support ServiceNow upgrades, patch management, and platform enhancements while maintaining upgrade-safe development practices.
• Conduct system troubleshooting, root cause analysis, and performance tuning to ensure reliability and high availability.
• Collaborate with architects, business analysts, and stakeholders to translate requirements into scalable technical solutions and provide recommendations based on platform best practices.
• Maintain platform security, including role-based access controls, data governance, and compliance with enterprise security policies.
• At least two years of experience working in Agile environments.

Qualifications

• A bachelor's degree or commensurate experience.
• 5+ years ServiceNow development and architecture experience in enterprise environments.
• Certified Application Developer Certification.
• Experience with ServiceNow Enterprise and multi-instance management.
• Ability to develop AI-powered automation solutions for incident resolution, knowledge management, and user assistance.
• Strong proficiency in JavaScript, including server-side scripting (Business Rules, Script Includes, Scheduled Jobs) and client-side scripting (Client Scripts, UI Policies, UI Actions).
• Experience developing and maintaining ITSM, CSM, and/or custom scoped applications.

Requirements

• Deliver in small pieces while considering how they fit into the whole.
• Welcome change as a positive and never consider anything delivered as “final.”
• Actively contribute to a learning team culture, offering and receiving feedback with curiosity and respect.

Benefits

• Comprehensive health, dental, and vision coverage.
• Life and disability insurance.
• Flexible spending accounts.
• 401(k) plan.
• Generous paid time off.
• Referral bonuses.
• Commitment to well-being and career success.