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Role Description

Contribute to Nice’s performance through technical training and development programs facilitated around the United States and abroad. Develop training materials and present courses for all Nice Product Lines including Gates (Residential/Commercial), Access Control, IP Networking, Security and Home Automations Systems.

Location

Remote (based in the U.S.)

Salary Range

$65,000 to $80,000 annually, depending on experience and location.

Primary Responsibilities

• Conduct training needs analyses to identify performance gaps and improvement opportunities related to Nice products.
• Define required skills and competencies, develop learning plans and training objectives, and support employees and management in resolving performance-related issues.
• Partner with Instructional Designers to develop, maintain, and update effective training curricula and materials, including quick reference guides, manuals, facilitator guides, course content, evaluation tools, and presentation materials.
• Support the development and implementation of standard training procedures that align with business needs and performance goals, and provide internal consulting support to improve service quality, productivity, and product line performance.
• Deliver product line training sessions to internal employees, external partners, and customers, including instructor-led, virtual, and hands-on training formats.
• Conduct train-the-trainer sessions for Sales Managers and Technical Services teams to ensure consistent and effective knowledge transfer.
• Ensure training facilities, equipment, and materials are properly prepared to support effective learning experiences while establishing and maintaining minimum standards for training environments and resources.
• Coordinate and deliver training at various locations domestically and internationally, working closely with customers, Sales teams, and the Training and Development Director to schedule and execute training activities.
• Support Training and Development competency initiatives, including Competency Assurance Standards, through delivery of workshops, seminars, and customer-facing training events.
• Evaluate training effectiveness on an ongoing basis using feedback, metrics, and learning outcomes; recommend and implement improvements to enhance program impact and effectiveness.
• Maintain subject matter expertise in Nice product lines and technical training content, ensuring accurate and effective knowledge transfer to customers, internal teams, and instructional partners.
• Stay current on product updates and enhancements and proactively incorporate changes into training materials and delivery.
• Manage travel logistics related to regional and technical training activities, including booking travel and submitting timely and accurate expense reports in accordance with company policies.
• Support Sales and Marketing teams with the setup, execution, and teardown of regional and national tradeshow events, as needed.
• Other Duties as assigned.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant work experience.
• Minimum of 3 years of experience delivering training, instruction, or presentations to adult learners, or equivalent experience in a role such as Application Specialist or Technical Trainer.
• Minimum of 3 years of experience designing and developing training curriculum and instructional materials.
• Experience creating, publishing, and managing training content within a Learning Management System (LMS).
• Proficiency with instructional design and content development tools, such as PowerPoint, Captivate, Camtasia, or comparable software.

Knowledge Skills and Abilities

• Experience working with LMS platforms such as Absorb, TalentLMS, iSpring, or similar systems.
• Experience using additional content creation tools such as Photoshop, InDesign, or equivalent design software.
• Bilingual proficiency in Spanish.
• Ability to communicate technical or complex information clearly and effectively.
• Ability to adapt training content to different learning styles and experience levels.
• Ability to manage multiple training projects and deadlines simultaneously.
• Ability to collaborate effectively with cross-functional teams and stakeholders.

Physical Requirements

• Required to sit, talk or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard.
• Manual dexterity suitable for use of utilizing a computer.
• Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting.
• Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation.
• Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation.
• Required to travel both domestically and internationally up to 70%.
• Light to moderate lifting.

Working Conditions

• Must be comfortable working in an office environment to include moderate noise levels.
• The working area is primarily in an open office setting with reasonable lighting and controlled temperatures.
• If working outside main company facilities; must be able to successfully work at a home office.
• Traveling by airplanes, cars or trains. Conditions may vary in regard to temperature, exposure to elements and accommodations.

Disclaimer

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.