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Role Description

This is a full-time role for 6 months. As a Junior Learning Management System (LMS) Administrator, you will be the first point of contact for our learners. You will use your technical skills to answer everyday questions, troubleshoot common issues, and ensure our users have a smooth experience with regards to the Learning Management System and other Learning Systems. You will work with the Sr. Learning Systems Administrator or the wider team to find the right solution for more complex support cases. This position reports to the Director, Learning & Development and works closely with other Learning and Enablement teammates, as well as internal and external Subject Matter Experts (SMEs). Work will include but is not limited to LMS integrations, case management via Salesforce, trouble validation, and continued optimization of the Learning Management System (LMS) at Privia.

Primary Job Duties:

• Learner Support: Act as the initial contact for learner inquiries, using problem-solving skills to provide timely resolutions or redirecting complex issues to senior team members when necessary.
• LMS Maintenance: Assist in managing LMS issue tracking process within Salesforce, ensuring that learner concerns are documented and resolved efficiently. Address enrollment concerns and various user roles such as Power User access.
• Collaboration: Work closely with the Learning & Education (L&E) team, other Privia teams, Care Centers, and other stakeholders to help troubleshoot user issues and support the overall success of learners.
• Reporting Support: Build, maintain, and distribute reports on key metrics like course completions and enrollment to help the team track LMS usage.
• Content Assistance: Support the upload of eLearning materials, manage file versioning, and enter course metadata to keep the LMS library up to date and promote standardization across the board.
• System Management & Optimization: Serve as an administrator and maintainer of shared drives and project management platforms such as Monday.com. Ensure seamless integration, optimal performance, and user access control while implementing best practices for data organization, security, and collaboration. Proactively identify opportunities for system enhancements and work with stakeholders to drive improvements that enhance team productivity and efficiency.
• Virtual Training Setup: Apply the use of online meeting tools to set up lunch and learns as well as other virtual training initiatives that are run via Privia’s LMS.
• User Management: Assist with user synchronization and manual data entry to ensure data integrity and a seamless login experience for all users.
• Administrative Support: Help maintain training calendars, project boards, and shared drives to ensure training logistics run smoothly.
• Stakeholder Engagement: Organize, attend, and actively participate in stakeholder meetings. Document and follow up on actions and decisions to ensure accountability and progress.
• Vendor Liaison: Serve as a point of contact between Privia and the LMS vendor, ensuring escalated vendor issues are seen to a firm conclusion in a timely manner.
• Primary Backup: Serve as the primary backup to the Sr. Learning Management System Administrator role.
• Other duties as assigned.

Qualifications

• Bachelor's Degree in Educational Technology/Instructional Design, Communications, Curriculum Development.
• 1+ years working knowledge of Learning Management Systems and integration technology (Docebo LMS preferred).
• Demonstrated ability to use sound governance principles (e.g., naming conventions and metadata, maintaining lists of qualified instructors, ensuring courses are reviewed annually and catalog items are updated, etc.).
• 1+ years experience with content management, such as Content Versioning, Content Reusability, Central Repositories, File Uploading, etc.
• Salesforce experience is highly preferred.
• Experience with Google Suite (Google Meet, Gmail, Google Drive) preferred.
• Familiarity with education delivery processes and formats (e.g., SCORM, video-based learning, ILT).
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to work effectively with many levels of personnel.
• Exceptional interpersonal, verbal, and written communication skills to clearly present both technical and non-technical information effectively to diverse groups of people.
• Excellent organization skills.
• Versatile and able to work creatively as part of a team.
• Ability to create technical documentation to train non-technical users.
• Ability to take complex data and turn it into actionable areas of opportunity and next steps for our training program.
• Comfortable embracing existing technologies used by the L&E Team and being willing to learn new technologies when necessary.

Requirements

• The hourly pay for this role is $40-$45/hr in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Benefits

• All your information will be kept confidential according to EEO guidelines.

Technical Requirements

• In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment.
• The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/ .
• Work with your internet provider if you have questions about your connection.
• Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.