Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.
Technical Account Manager
Location
United States
Posted
3 days ago
Salary
$100K / year
Job Description
Role Description
Join our team as a Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our clients across the growing Americas region. You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams.
You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers.
Qualifications
- 2+ years of experience working as a Technical Account Manager, Integrations Consultant, or other related role
- Experience with handling API integrations
- Proven experience with SaaS based products
- Previous experience with problem-solving in a troubleshooting environment
- Passion for consulting and tactical empathy to apply and present complex solutions effectively
- Excellent written communication skills with the ability to explain complex topics in easily understood and concise language. Fluency in Spanish would be considered a big advantage
- Excellent customer focus with a polite, patient, caring, calm, and always professional demeanor
- Analytical understanding with a high focus on data-driven decision making
Requirements
- Take ownership of the integration process of our API-driven platform with our clients' ecosystem
- Troubleshoot repeat technical issues and drive issue escalation and problem elimination
- Own and manage a book of assigned customers, with a focus on the customers' API usage, ensuring retention and growth, and overall customer satisfaction
- Work together with Customer Success Managers and our Engineering team towards providing great client service
- Find new technology partners and integration possibilities
- Manage customer expectations and lead them to customer satisfaction
- Design Customer Onboarding processes
- Work with support on escalated tickets
Benefits
- Learning budget and LinkedIn Learning
- Competitive salaries & 401(k) plan w/match
- Medical, dental, & life insurance
- Flexible PTO
- Mental health support with Nilo.health
Company Description
Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.
Job Requirements
- 2+ years of experience working as a Technical Account Manager, Integrations Consultant, or other related role
- Experience with handling API integrations
- Proven experience with SaaS based products
- Previous experience with problem-solving in a troubleshooting environment
- Passion for consulting and tactical empathy to apply and present complex solutions effectively
- Excellent written communication skills with the ability to explain complex topics in easily understood and concise language. Fluency in Spanish would be considered a big advantage
- Excellent customer focus with a polite, patient, caring, calm, and always professional demeanor
- Analytical understanding with a high focus on data-driven decision making
- Take ownership of the integration process of our API-driven platform with our clients' ecosystem
- Troubleshoot repeat technical issues and drive issue escalation and problem elimination
- Own and manage a book of assigned customers, with a focus on the customers' API usage, ensuring retention and growth, and overall customer satisfaction
- Work together with Customer Success Managers and our Engineering team towards providing great client service
- Find new technology partners and integration possibilities
- Manage customer expectations and lead them to customer satisfaction
- Design Customer Onboarding processes
- Work with support on escalated tickets
Benefits
- Learning budget and LinkedIn Learning
- Competitive salaries & 401(k) plan w/match
- Medical, dental, & life insurance
- Flexible PTO
- Mental health support with Nilo.health
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