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The Product Manager will lead the design and development of web and mobile applications, ensuring alignment with the overall product strategy and business objectives. Responsibilities include managing the product lifecycle, creating documentation, overseeing design milestones, and implementing the 1-3 year product management strategy.

This role involves leading strategic sales efforts by identifying high-potential opportunities, building lasting client relationships, and driving sales growth, while acting as a Business Development Leader who consistently sells platform solutions and overcomes objections. Responsibilities include prospecting, qualifying accounts, building tailored business cases, proposing solutions, closing deals, and ensuring smooth post-sales handoff for successful trial delivery and client retention.

The Information Security Engineer will be responsible for safeguarding systems, networks, and data against threats by implementing security policies, managing controls, and leading incident response efforts. Key duties include conducting security audits, managing user access, monitoring security alerts, and ensuring secure configurations across infrastructure.

The Mobile Device Management (MDM) Analyst will maintain and support MDM solutions across on-premise and cloud environments, focusing on creating and maintaining profiles based on clinical trial requirements. Responsibilities also include uploading, updating, and managing mobile applications (Windows Mobile, iOS, Android) and serving as a Tier 2 resource for MDM-related tickets.

The Product Support Analyst I will provide exceptional support to end users via email, phone, and chat, focusing on collecting accurate information to categorize and prioritize requests for resolution through support tickets. Responsibilities include managing tickets within established timeframes, owning issues from receipt to closure, and communicating urgent customer situations effectively.

This role manages the complete mobile device lifecycle, from acquisition and configuration through maintenance, retirement, and secure disposal, while collaborating with vendors for procurement and refresh cycles. Key duties include developing a multi-year device roadmap, defining lifecycle standards and policies, and analyzing device data for optimization and cost savings.

The Senior Product Support Specialist will analyze and resolve escalated issues, focusing on critical and high-priority tickets, while providing exceptional Tier III technical assistance to internal and external users. Responsibilities also include documenting bugs, maintaining system reports, acting as a mentor for Tier II agents, and improving internal processes.

This role involves overseeing a team responsible for delivering exceptional technical and customer support to sponsors, site users, and study participants, including hiring, developing, and managing team members while ensuring adequate staffing and resources. Key duties include driving operational excellence by managing ticketing and escalations, establishing performance standards, leading continuous improvement, optimizing processes using AI, and ensuring product support readiness for new releases.