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Role Description

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

WHAT YOU NEED TO KNOW:

• The American Red Cross’ Service to the Armed Forces Hero Care Center serves military members and their families worldwide, 24 hours a day, 365 days a year.
• Hero Care Center caseworkers are available 7 days a week, providing emergency assistance both online and by phone.
• Assists military commands in making decisions for emergency leave and serves as an overall resource for veterans and their families.
• Provides current military members and military retirees access to emergency and routine financial assistance.

At the American Red Cross, you have a direct impact on a meaningful mission. When you join our team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding.

PAY INFORMATION: The salary for this position is $20.63 base pay plus shift differential.

• 1st Shift: 6am – 6pm: Base Pay Only +$1.50 per hour
• 2nd Shift: 6pm – midnight: +$2.00 per hour, +$2.25 per hour for weekends
• 3rd Shift: midnight – 6am: +$2.50 per hour, +$2.75 per hour for weekends

This role is not eligible for relocation assistance.

• Interviews callers and coordinates requests for service, including recording all client information in the case management system.
• Determines eligibility for American Red Cross services and assesses client needs.
• Composes and delivers emergency communication messages to domestic and overseas military locations.

Standard Schedule: Our SAF Hero Care Center in Louisville, KY has an exciting career opportunity available for a full-time Hero Care Center Caseworker on the second shift. This position will be scheduled 40 hours per week, and the second shift runs from 3:30 PM – 12:00 AM, on a rotating day schedule that includes weekends and holidays.

Qualifications

• High School Diploma or equivalent.
• Minimum 3 years of related experience or equivalent combination of education and related experience required.
• Preferentially, this should include one year of work experience in a social service agency or service contact center.
• At least one year of customer-focused experience.
• Familiarity with medical terminology and military community required.
• Strong communication skills, both written and verbal, and typing speed of 40 wpm or higher.
• Strong computer skills, including use of Internet search tools, Intranet, and Microsoft Office Suite.
• Ability to work in a fast-paced, demanding, complex, and dynamic environment.
• Ideal candidate will reside within 50 miles of the call center as needed to be in office as required.

Requirements

• Ability to provide a private office or workspace suitable for confidential conversations and handling of sensitive information.
• Access to dedicated high-speed/broadband internet service with sufficient bandwidth and speed to support contact center and case management applications.
• Ability to work on a team.

Benefits

• Medical, Dental, Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• PTO + Holidays.
• 401K with 6% match.
• Paid Family Leave.
• Employee Assistance.
• Disability and Insurance: Short + Long Term.
• Service Awards and recognition.