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Role Description

This position reports to Collections Manager and is responsible for contacting and successfully negotiating with customers to collect payment on overdue, defaulted, or write-off loans, or other payments. This position acts as the liaison between creditors and customers through managing overdue accounts.

• Influence and advise customers on the payment options for debt recovery.
• Execute strategies for collection processes and procedures, including negotiating payment plans based upon company approved guidelines.
• Build positive rapport with different types of customers over the phone to retain customer loyalty while initiating processes for collection of payments.
• Initiate and handle both inbound and outbound calling to collect a debt.
• Understand the impact of attitude for handling Advance America Collection contacts professionally, including showing empathy, assertiveness, tact, and resilience.
• Achieve set revenue targets and call quality objectives.
• Use questioning and listening skills that support effective telephone, email, chat, and text communication.
• Understand, adhere to, and enforce all corporate policies including, but not limited to, Advance America’s Creed, Code of Ethics, and Information Security Policies.

Qualifications

• High School Diploma or GED.
• Minimum of one year call center or customer service related experience.
• Three years of collections experience at a high-volume call center preferred.
• Bi-lingual in Spanish preferred.
• Demonstrated critical thinking, negotiating, and problem-solving skills.
• Background in a fast-paced work environment a plus.

Requirements

• Excellent written and verbal communication skills.
• Adaptability and flexibility to changing environments.
• Comfortable working in a dynamic, high volume, fast-paced environment.
• Ability to read, write, evaluate, and apply information.
• Ability to interact professionally and exhibit appropriate social skills.
• Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products.
• Ability to develop and maintain business relationships.

Benefits

• Competitive Wages
• Health/Life Benefits
• Health Savings Account plus Employer Seed
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Company Paid Holidays
• Paid Time Off including Volunteer Time
• Tuition Reimbursement
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program
• Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks

Company Description

Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefront locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members.