• Lead a multi-layered Salesforce engineering organization, including Development Managers, Salesforce Developers, Salesforce Administrators, and nearshore/offshore teams • Act as a leader of leaders, coaching Development Managers on execution, prioritization, technical decision-making, and people leadership • Build a culture of accountability, urgency, psychological safety, and continuous improvement • Drive clear goal-setting, performance management, succession planning, and talent development across teams • Partner cross-functionally to align engineering priorities with product, client delivery, and business outcomes • Navigate a matrixed organization with multiple stakeholders and competing priorities while maintaining focus and clarity • Serve as the senior technical authority for AssistRx’s Salesforce ecosystem, with deep expertise in Service Cloud and Experience Cloud • Provide architectural oversight across Apex, Lightning Web Components, Flows, integrations, and event-driven architectures • Ensure Salesforce solutions are secure, scalable, compliant, and support enterprise healthcare use cases • Establish and enforce engineering standards, code quality practices, CI/CD discipline, and platform governance • Collaborate with peer Directors to align tools, patterns, and best practices across engineering teams • Own sprint planning, backlog health, and delivery predictability across multiple Salesforce teams • Ensure Agile/Scrum practices are consistently executed and continuously improved • Proactively surface and manage risks, dependencies, capacity constraints, and delivery tradeoffs • Lead incident management, production support, escalation processes, and on-call rotations • Drive operational excellence across change management, security, compliance, and release management • Ensure teams are trained, enabled, and prepared to meet evolving technical and regulatory demands