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Role Description

To deliver virtual or telephonic educational support to identified patients, caregivers, Healthcare Professionals and their staff within primary care or specialist facilities in the field of a designated disease state in order to meet all relevant standards as set by the company and Clinical Manager.

This position is a closing shift Monday- Friday 11:30am EST-8pm EST.

• Provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company.
• Provide therapy and/or medical device product education including but not limited to supplemental injection/infusion/inhalation training support or technique.
• Present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures.
• Ability to join frequent meetings and calls without disruption or disconnecting.
• Conduct outbound medication adherence support to patients and/or caregivers.
• Enroll patients/caregivers into educational seminars or provide resources to assist them with finding local community resources or centers of care for their specialty or primary care disease.
• Collect demographic data and disposition for product, sample, reimbursement services and literature fulfillment.
• Maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable.
• Only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials.
• Attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe.
• Develop and strengthen relationships with key customers.
• Facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio.
• Constantly consider new and innovative approaches that potentially develop new partnership opportunities.
• Complete all required administrative responsibilities in a timely manner, including daily computer updates, weekly summary of activity reports, emails, and time reporting.
• Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team.
• Maintain all company equipment and materials in accordance with company instructions.
• Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required.
• Perform other duties as requested.

Qualifications

• Current US RN License.
• Associates Degree/Bachelors/BSN or equivalent work-related experience.
• Preferred minimum of 3 years’ experience working in a specific disease state or related field.
• Demonstrate effective and professional communication.
• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice.
• Competency with Call Center Telephone Technology.
• Demonstrable organizational skills.
• A self-starter with high personal motivation.
• Ability to manage multiple tasks.
• Evidence of continual professional development and a desire to update professional knowledge base regularly.
• Must have stable, reliable, high speed home internet.
• Must have a designated separate home office space that is quiet and away from distractions.

Benefits

• Competitive compensation.
• Medical, dental, vision, 401(k), life & disability insurance.
• Paid time off, maternity and paternity leave.
• Employee discounts & exclusive promotions.
• Recognition programs, contests, and company-wide awards.
• Exceptional, collaborative culture.
• Best Places to Work in BioPharma (2022, 2023, & 2025).
• Certified Great Place to Work (2022, 2023, 2025).

Company Description

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes.

We believe in our values:

• We empower everyone.
• We rise to the challenge.
• We work as one.
• We ask what if.
• We do the right thing.

To learn more about Inizio Engage, visit us at: https://inizio.health/