• Serve as a trusted advisor to the client • Identify and lead internal strategic initiatives to grow the consulting practice • Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value • Work collaboratively and having very strong communications skills • Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution • Manage customer expectations; negotiate solutions to complex problems • Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward • Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs • Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform • Lead Technical Architecture and Governance for an enterprise-level customer engagement