• Drive Customer Success outcomes by owning, managing, and growing overall customer health and value across our Arkalytics accounts • Build trusted relationships with customer stakeholders and develop a deep understanding of customer goals and strategic initiatives • Lead quarterly business reviews and strategic planning sessions with customers • Influence long-term customer value through increased product adoption, customer satisfaction, and overall account health • Identify, log and communicate risks and opportunities within accounts through customer engagement, product adoption, and feedback • Act as a trusted advisor to customers by helping them align Arkalytics with their organizational goals • Lead and support a small team of Customer Success Managers through mentorship, coaching, and ongoing development • Serve as a resource and escalation point for complex customer situations • Help establish and refine Customer Success processes, playbooks, and best practices • Set team goals and monitor performance to ensure consistent, high-quality customer engagement • Foster a collaborative and customer-centric culture across the Customer Success team • Work closely and cross-functionally with Implementation, Product, Service Delivery, Marketing, and Sales teams to ensure a seamless customer experience • Aggregate customer feedback and insights to help inform product improvements and roadmap discussions • Collaborate with internal teams to resolve customer issues and ensure timely responses to requests and service needs • Provide strategic input on customer success programs, onboarding approaches, and ongoing customer engagement strategies • Help ensure customers are receiving strong support and service throughout their lifecycle with Arkatechture