Delivering care that changes people's lives. 1-877-HOPE123
Contact Center Specialist
Location
Tennessee
Posted
4 days ago
Salary
$15 - $22 / hour
Job Description
Job Requirements
- High school diploma or GED required
- Bachelor’s degree in human services, psychology, social services, education or related field preferred
- Minimum of 2 years of experience working in health care, customer service, or other Contact Center setting
- Experience using EMR, CRM, and/or scheduling software is preferred
- Strong verbal and written communication skills required.
- Ability to work independently in a remote environment as well as collaboratively within a team.
- Familiarity with integrated communication platforms, including team chat, video conferencing, and call‑handling systems.
- Proficiency in basic computer hardware and skilled in computer software functionality.
- Receptive to supervisory feedback and direction.
- Consistent, reliable, and punctual attendance is essential.
Benefits
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
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