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Role Description

The System Migration Analyst is responsible for providing remote installation and/or configuration support for installations, upgrades, and various other projects for all ScriptPro automation and software products deployed to our customer base. As a member of the Field Operations System Implementation (FOSI) team, this individual will collaborate with internal departments and onsite technicians to execute scheduled projects, conduct system testing, and troubleshoot issues. Success in this position requires strong technical skills, attention to detail, and the ability to work independently and collaboratively.

Qualifications

• Bachelor's degree or up to 3 years equivalent work experience in Business or Information Technology
• Experience with deploying OVA files, VMs, and VMware environments
• Computer proficiency in MS Windows Operating Systems
• Experience with LAN2LAN, modem, EDI, SFTP, SQL and systems security
• Analytically minded with superior attention to detail
• Productive, organized, and able to complete work within a scheduled time frame
• Able to complete assigned tasks and problem solve productively and efficiently within a team environment
• Flexibility to adapt to changing schedules and/or processes based on business needs
• Ability to prioritize and multi-task various projects in different stages of implementation
• Independently motivated work habits
• Strong verbal and written communication skills
• Willingness to work flexible shifts, including nights and weekends

Requirements

• Follow remote installation/upgrade procedures for scheduled projects
• Communicate and work with onsite ScriptPro or Customer Technicians and other internal resources to complete scheduled projects
• Complete and/or assist onsite technicians (ScriptPro, Contract, or Customer) with system and component testing for custom and standard functionality prior to project completion
• Assist onsite and/or internal resources with system troubleshooting, if necessary
• Prepare for scheduled projects by reviewing installation/upgrade procedures and project timelines, attending scope meetings, and/or verifying system readiness prior to the project
• Communicate project status, relevant or requested project information, and project completion notification to internal stakeholders
• Maintain knowledge and readiness for upcoming projects, scheduled or unscheduled
• Provide feedback to management regarding necessary procedure updates
• Other assigned tasks or duties, as necessary

Benefits

• Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs
• Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities
• 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services