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Role Description

Our team is actively recruiting for a Clinical Specialist I, CPT in Rapid City, SD. As a member of the clinical support team, you will be responsible for providing technical clinical expertise and support of the sales process to colleagues, current customers, and potential customers. You will work under general direction with clinical and sales teammates to identify and capitalize on sales opportunities by creating competency, comfort, and expertise with all Abbott Chronic Pain Therapies among physicians, support staff, and customers within assigned geography. This role involves a high degree of independence and requires exercising independent judgment in planning, organizing, and performing work.

What You’ll Work On:

• Provide technical, clinical, and programming assistance, primarily in support of 1-2 Territory Manager(s).
• Assist Territory Managers in after-hours call support and activities.
• Integrate into all accounts, build trust and relationships, and establish strong rapport with customers.
• Be proficient in complex programming and case support.
• Work seamlessly with Territory Manager(s) allowing them increased selling time.
• Foster high trust relationships with customers, including regional team members.
• Conduct PCP work and educational in-services, as directed.
• Contact, visit, and engage clients and potential clients in the Company’s products and address any client questions and concerns.
• Provide medical professionals with sales support, information, and training on the use of Company products and with staff education, in-services, and technical troubleshooting.
• Develop and maintain an in-depth knowledge of assigned accounts and customers, including competitor activity.
• Conduct evaluations and develop sales strategies for capital equipment opportunities within accounts.
• Collect and study information about new and existing products and monitor competitor sales, prices, and products.
• Provide feedback to providers both within and outside the operating room setting on the directions for use specific to implantable devices.
• Attend trade shows and conferences to meet other sales representatives and clients and discuss new product developments.
• Use clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage, comfort, and understanding of all Abbott Chronic Pain Therapies product line.
• Comply with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
• Provide sales support, clinical in-services, training, and guidance to current or potential customers.
• Maintain positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Perform other related duties and responsibilities, on occasion, as assigned.
• Ability to travel 25% within assigned region and/or outside assigned region.

Qualifications

• Associates Degree or technical certification; preferred Bachelor’s Degree.
• 1 - 2 years’ work experience, strong preference collaborating with patients in a clinical setting.
• The ability to communicate, understand, and educate clinical data in the Chronic Pain Therapies space.
• Strong clinical skills.
• Excellent organizational, time management, and prioritizing skills.
• Excellent interpersonal verbal, written, and presentation skills with the ability to effectively communicate at multiple levels and to large groups within and outside the organization.
• Capable of building strong working relationships with internal/external customers.
• Capable of working unpredictable schedules that may occasionally change on short notice due to operating room schedule changes and/or delays.
• Accustomed to tight deadlines and managing multiple tasks.
• Strong sense of urgency.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage and/or engage others to accomplish projects.
• Strong verbal and written communications with the ability to effectively communicate at multiple levels in the organization.
• Multitasks, prioritizes, and meets deadlines in a timely manner.
• Capable of engaging customers in selling conversations as needed and as directed by Territory Manager.

Requirements

• Patient interaction experience within a healthcare-related environment (Physical Therapy, medical product sales, RN, LPN).
• Experience working in a broader enterprise/cross-division business unit model preferred.
• 1-3 years’ experience with Abbott, or in a similar spinal cord stimulation (SCS) setting or with another implantable medical device company.

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.