Why Deephaven Mortgage?

Deephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve homeownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan.

We continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting.

Deephaven is comprised of two lending platforms. Our wholesale channel offers loans through a network of over 1,000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners.

Deephaven’s headquarters are in Charlotte, North Carolina. To learn more about our innovative loan solutions please visit www.deephavenmortgage.com or email us at info@deephavenmortgage.com.

Job Overview

As an Account Manager, you will serve as the primary point of contact for brokers and Account Executives after loan submission. You will guide each loan through the process with a focus on accuracy, efficiency, and outstanding service. 

What You’ll Do

• Act as the main point of contact for the broker once the loan has been submitted

• Review loan applications for accuracy and completeness

• Collect and verify all documentation required for initial and final loan approval.

• Proactively manage the Estimated Closing Date and keep stakeholders informed

• Prepare and submit initial, conditional, and final loan packages to underwriting.

• Maintain timely and professional communication with brokers, adhering to service level agreements (SLAs)

• Process change of circumstance requests within SLA timelines

• Convert and organize loan documentation using Encompass

• Send Notices and Counter Offers to brokers as applicable

• Work closely with Account Executives, Underwriters, and Closers to ensure a seamless process

• Order and review necessary services and verifications

• Ensure the highest level of broker and customer satisfaction

What We Need

• 3+ years of mortgage processing experience

• Proficient in MS Office including Word and Excel

• Knowledge of current regulatory compliance requirements

• Organized, analytical, detail oriented, and self-motivated

• Manage pipeline to ensure Service Level Agreements (SLAs) are met

• Communicate effectively with others, both verbally and in writing

• Maintain the highest level of confidentiality and quality

• Maintain knowledge of products and programs offered

• Complete responsibilities effectively and efficiently with minimal direction

• Manage daily tasks to ensure business needs are consistently met

• Present self in a professional manner and interact with all levels of organization and outside contacts appropriately

• Comply with Deephaven policies and procedures

• Adopt the Deephaven culture that contributes to an environment of teamwork and promotes a positive company image to external customers

• Complete all assigned training by required dates

• Wholesale experience preferred

• Encompass systems knowledge preferred

• The ideal candidate will reside on the East Coast, candidates not residing in the Eastern Time Zone will not be considered for the position.

The compensation band for this position starts at $25 per hour plus a monthly bonus incentive plan based on performance.

Privacy Policy

This organization participates in E-Verify

Our Perks

Flexible Time to Recharge – Personalized Time Off for What Matters (because rest isn't one-size fits all)

Future Finance Focused – Generous employer-matched 401(k) plan

Community Connect– Philanthropy Committee that creates charitable initiatives

Health from Day One – Comprehensive health insurance starting on day one of employment

Family Matters – Competitive maternity and paternity leave

Culture & Celebrations – Culture Committee with team-building events and celebrations

Ideas Welcome – Encouraging thought leadership and innovation

Guidance & Growth – Mentorship opportunities for career development

Perk Up – Exclusive discounts on travel, tech, pets, legal, and more