One in three people die of heart disease - it's time to change that. We're redesigning heart health from the ground up so that everyone can live fuller lives. Our team consists of mission-driven clinicians, engineers, and professionals attacking a problem using evidence-based research and guidelines for cardiovascular rehabilitation. We’re working to deliver exercise and wellness for the older adult cardiovascular disease using telemedicine. We are dedicated to delivering exceptional services that enhance the lives of our patients.
Live Chat Support Agent
Location
United States
Posted
3 days ago
Salary
$18 - $20 / hour
No structured requirement data.
Job Description
Role Description
We are expanding rapidly and are looking for a compassionate, tech-savvy Live Chat Support Agent to be the first point of contact for individuals seeking to improve their heart health. In this role, you’ll engage with potential patients via live chat, providing clear, empathetic, and informative responses to their questions. You’ll also play a key role in coordinating with our team to ensure timely follow-ups and callbacks, while helping triage and monitor missed calls and messages.
This is a meaningful opportunity to directly support individuals on their journey to better heart health — and to contribute to a mission that’s changing lives across the U.S.
Key Responsibilities
- Respond to live chats from potential patients with professionalism, warmth, and clarity
- Answer basic concepts related to our program offerings
- Monitor and triage missed calls and messages, escalating as needed
- Coordinate with internal team members to ensure timely patient follow-ups
- Maintain accurate records of interactions in our CRM
- Communicate efficiently across platforms like Slack to keep workflows running smoothly
Qualifications
- Customer service experience — especially in a healthcare, wellness, or mission-driven setting
- A passion for improving heart health and empowering individuals to take action
- Ability to clearly explain health-related topics in a simple, empathetic way
- Excellent written communication skills and a calm, helpful demeanor
- Experience using CRMs, Slack, and/or chat support tools (a plus)
- Prior experience as a live support/chat agent (a plus)
- Self-Starter: Highly motivated and proactive, able to take initiative without requiring constant direction
- Growth-Oriented: Excited to grow into an integral role within our company and contribute to our long-term vision
Requirements
- This role requires adherence to HIPAA and company confidentiality guidelines
- All employees must pass a background check
- *Note: This is a 1099 contractor position
Benefits
- Compensation: $18-$20 per hour
- Fully Remote work structure
- Shift: 11am-7pm ET Monday-Friday
Job Requirements
- Customer service experience — especially in a healthcare, wellness, or mission-driven setting
- A passion for improving heart health and empowering individuals to take action
- Ability to clearly explain health-related topics in a simple, empathetic way
- Excellent written communication skills and a calm, helpful demeanor
- Experience using CRMs, Slack, and/or chat support tools (a plus)
- Prior experience as a live support/chat agent (a plus)
- Self-Starter: Highly motivated and proactive, able to take initiative without requiring constant direction
- Growth-Oriented: Excited to grow into an integral role within our company and contribute to our long-term vision
- This role requires adherence to HIPAA and company confidentiality guidelines
- All employees must pass a background check
- Note: This is a 1099 contractor position
Benefits
- Compensation: $18-$20 per hour
- Fully Remote work structure
- Shift: 11am-7pm ET Monday-Friday
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