• Provide product knowledge on broadening the clinical research solutions and supporting processes for the Sarah Cannon Research Institute. • Collaborative engagement with our colleagues and customers to understand user workflows. • Define requirements, product design, release management, workflow optimization, onboarding initiatives, and support coordination. • Ensure new features are implemented that address identified customer needs. • Provide assistance to other analysts and technical team members to ensure successful delivery of the product initiatives according to Sarah Cannon’s programmatic objectives. • Identifies product and process gaps and helps lead enhancement efforts focused on the Clinical Research aspects of the business. • Collaborates with business owners and other Analysts to determine technology needs and translates those needs into system requirements and design specifications. • Works with IT leadership in the preparation of system development artifacts such as requirements, analysis, process flow and design system documentation including user guides and system administration procedures for portal and workflow applications. • Assists in the creation of standardized programmatic reports for the enterprise. • Works closely with enterprise and site users to ensure software usage optimization.