• Lead the evaluation and optimization of end-to-end people processes across the employee lifecycle. • Identify friction points, inefficiencies, and experience gaps through data analysis, stakeholder feedback, and employee insights. • Design streamlined, scalable, and experience-led processes that balance employee needs, leader enablement, compliance, and business impact. • Document optimized workflows, decision points, and ownership models to drive clarity and consistency across People teams. • Serve as a thought partner to People Experience leaders to ensure processes are aligned across TA, HRBPs, Onboarding, and L&D. • Apply a people-centered design lens to ensure processes are intuitive, inclusive, and easy to navigate. • Partner with HR Operations and systems teams to guide configuration and execution, serving as a Subject Matter Expert to help the People Experience team roll out initiatives and drive adoption. • Ensure new or evolving people programs are designed with scalability and sustainability in mind. • Work cross-functionally to bridge People Experience and business stakeholders to support M&A process design and integration to ensure acquired employees experience a clear, consistent transition into LifeStance process and culture. • Lead change management efforts tied to people process updates, new tools, or evolving ways of working across the employee lifecycle. • Develop frameworks, playbooks, and enablement materials that help leaders and People teams adopt optimized processes effectively. • Optimize people processes with a strong focus on leader usability, ensuring managers can spend less time navigating HR complexity and more time leading their teams. • Support consistent rollout and adoption of changes across the enterprise. • Measure adoption and effectiveness of process changes and adjust approaches as needed to improve outcomes and experience. • Define and track success metrics related to process efficiency, experience quality, and workforce health. • Analyze trends and leading indicators to identify risks and opportunities for improvement. • Translate insights into actionable recommendations that inform People Experience roadmaps and priorities. • Support the development of actionable dashboards that provide clear insights into process efficiency, experience quality, and workforce health.