The Company is a leading electrical services franchise operating across the United States. Each location serves residential customers with a strong emphasis on professionalism, punctuality, and high-quality service. Franchise success depends heavily on efficient scheduling, excellent customer communication, technician productivity, and operational visibility. This role exists to strengthen those systems. What You’ll Do Call Handling & Customer Communication Answer inbound calls professionally and promptly Use approved greetings and scripts Schedule service calls and inspections Confirm appointments and communicate updates Maintain high customer experience standards Answer inbound calls professionally and promptly Use approved greetings and scripts Schedule service calls and inspections Confirm appointments and communicate updates Maintain high customer experience standards Scheduling & Dispatch Coordination Compile and manage daily call runs Support dispatch coordination and routing Fill schedule gaps when cancellations occur Notify customers proactively of changes Ensure technician utilization remains high Compile and manage daily call runs Support dispatch coordination and routing Fill schedule gaps when cancellations occur Notify customers proactively of changes Ensure technician utilization remains high Revenue & Performance Tracking Track daily sales averages Monitor closing ratios Maintain accurate CRM records Update operational dashboards Support reporting visibility Track daily sales averages Monitor closing ratios Maintain accurate CRM records Update operational dashboards Support reporting visibility Membership & Agreement Management Track service agreement renewals Schedule maintenance appointments Follow up with membership clients Protect recurring revenue streams Track service agreement renewals Schedule maintenance appointments Follow up with membership clients Protect recurring revenue streams Administrative & Accounting Support Assist with invoicing coordination Support payment tracking Maintain organized digital records Assist with reporting and operational tasks Assist with invoicing coordination Support payment tracking Maintain organized digital records Assist with reporting and operational tasks Ideal Candidate Profile Communicates clearly and confidently on the phone Keeps schedules organized and optimized Notices small details before they become problems Works proactively instead of waiting for direction Enjoys keeping systems clean and organized Takes ownership of daily operational success
ServiceTitan Administrator
Location
United States
Posted
3 days ago
Salary
$1.3K - $1.5K / year
Job Description
Role Description
We are looking for a motivated Remote ServiceTitan Administrator to support system management, reporting, and operational workflows for a growing U.S. home service business.
In this role, you will be responsible for managing and optimizing the ServiceTitan platform, supporting team members with system usage, maintaining accurate data, and generating operational reports to support decision-making. Your main goal will be to ensure ServiceTitan runs efficiently, team members use the platform correctly, and operational data remains accurate and organized.
If you enjoy system optimization, training users, analyzing operational data, and improving workflows, this role offers an excellent opportunity to contribute and grow.
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ServiceTitan System Management
- Configure and maintain ServiceTitan settings and workflows
- Manage user permissions and system configurations
- Ensure the platform functions smoothly for daily operations
-
Staff Training & System Support
- Train team members on ServiceTitan features and best practices
- Provide ongoing support to staff regarding system usage
- Troubleshoot user issues and resolve platform-related challenges
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System Monitoring & Troubleshooting
- Monitor system performance and identify operational issues
- Troubleshoot errors or workflow disruptions within the platform
- Ensure seamless integration with operational processes
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Data Management & Reporting
- Maintain accurate data entry protocols within the system
- Generate operational reports and performance analytics
- Support leadership with data insights and reporting visibility
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Workflow Optimization & Tool Integration
- Collaborate with internal teams to improve workflows
- Support integration of ServiceTitan with other operational tools
- Stay updated on platform updates and new features
Qualifications
- Minimum 2 years of hands-on experience managing or administering the ServiceTitan platform in a professional environment.
- At least 3 years of experience working with CRM or service management software used to track customers, scheduling, or operational workflows.
- Minimum 2 years of experience training team members or supporting users on software platforms, internal systems, or operational tools.
- At least 2 years of experience generating reports, analyzing operational data, or working with reporting dashboards to support business decisions.
- Experience managing 100+ customer records, service tickets, or operational entries within CRM or service management systems while maintaining data accuracy.
Benefits
- Fully remote position supporting a U.S.-based home service business.
- Candidates must maintain a professional remote work environment with reliable high-speed internet.
- Starting salary 1250 - 1500 USD
Job Requirements
- Minimum 2 years of hands-on experience managing or administering the ServiceTitan platform in a professional environment.
- At least 3 years of experience working with CRM or service management software used to track customers, scheduling, or operational workflows.
- Minimum 2 years of experience training team members or supporting users on software platforms, internal systems, or operational tools.
- At least 2 years of experience generating reports, analyzing operational data, or working with reporting dashboards to support business decisions.
- Experience managing 100+ customer records, service tickets, or operational entries within CRM or service management systems while maintaining data accuracy.
Benefits
- Fully remote position supporting a U.S.-based home service business.
- Candidates must maintain a professional remote work environment with reliable high-speed internet.
- Starting salary 1250 - 1500 USD
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