BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference. The Platforms & Services (P&S) sector under BAE Systems, Inc does the big stuff: the armored combat vehicles, naval guns, missile launchers, and naval ship repair…just to name a few. Our employees take pride in the work they do and why they do it. They are on the front lines every day, building our products to protect the lives of those who serve. We may be biased, but we think P&S does some of the coolest work around, and we think you will too.
Manager - Information Systems
Location
United States
Posted
4 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The EOC Service Manager provides operational oversight for all discipline administrators, UNIX, Wintel and NOC I, II and III in the Enterprise Operations Center. The EOC Service Manager is responsible for the availability of all production systems and applications. The EOC SM acts as a single point of contact for all critical, high and moderate priority production outages. This team provides 24x7x365 support to the BAE organization. Shifts are a 12-hour workday and on-call flexibility is required.
Qualifications
- Bachelor's Degree and 6 years work experience or equivalent experience
- Proficiency in Windows, Unix, and Networking based production environments
- Experience with root cause investigation and incident resolution
- Advanced knowledge of network and server technologies (Routers, Switches, VOIP, Packet Captures, Windows, Unix, and Linux)
- Familiarity with storage data replication technologies and network and systems monitoring tools (SolarWinds, Cisco ISE)
- Experience with RDP, CMD commands, and disaster recovery practices
- Knowledge of information systems auditing and security
- Ability to document and maintain compliant change management process and control over the IT environment
- Technical documentation skills, with ability to create and maintain current knowledge and runbook documentation library
- Experience with automation and streamlining systems/solutions
- Familiarity with vendor management for escalation and critical problem management
Requirements
- Windows Server (Active Directory, DNS, IIS, FTP, Exchange)
- Network and System Monitoring
- Cisco ISE
- SolarWinds monitoring
- Disaster Recovery
- MS SQL Server
- M365 products
- Unix
- Red Hat Linux
- Cisco networking topologies, protocols, VOIP, transport management
- Service Now
- Communication tools such as OnSolve and Nexthink
Benefits
- Health, dental, and vision insurance
- Health savings accounts
- 401(k) savings plan
- Disability coverage
- Life and accident insurance
- Employee assistance program
- Legal plan
- Discounts on home, auto, and pet insurance
- Paid time off and paid holidays
- Paid parental, military, bereavement, and applicable federal and state sick leave
- Company recognition program for monetary or non-monetary awards
- Incentives based on position level and/or job specifics
Job Requirements
- Bachelor's Degree and 6 years work experience or equivalent experience
- Proficiency in Windows, Unix, and Networking based production environments
- Experience with root cause investigation and incident resolution
- Advanced knowledge of network and server technologies (Routers, Switches, VOIP, Packet Captures, Windows, Unix, and Linux)
- Familiarity with storage data replication technologies and network and systems monitoring tools (SolarWinds, Cisco ISE)
- Experience with RDP, CMD commands, and disaster recovery practices
- Knowledge of information systems auditing and security
- Ability to document and maintain compliant change management process and control over the IT environment
- Technical documentation skills, with ability to create and maintain current knowledge and runbook documentation library
- Experience with automation and streamlining systems/solutions
- Familiarity with vendor management for escalation and critical problem management
- Windows Server (Active Directory, DNS, IIS, FTP, Exchange)
- Network and System Monitoring
- Cisco ISE
- SolarWinds monitoring
- Disaster Recovery
- MS SQL Server
- M365 products
- Unix
- Red Hat Linux
- Cisco networking topologies, protocols, VOIP, transport management
- Service Now
- Communication tools such as OnSolve and Nexthink
Benefits
- Health, dental, and vision insurance
- Health savings accounts
- 401(k) savings plan
- Disability coverage
- Life and accident insurance
- Employee assistance program
- Legal plan
- Discounts on home, auto, and pet insurance
- Paid time off and paid holidays
- Paid parental, military, bereavement, and applicable federal and state sick leave
- Company recognition program for monetary or non-monetary awards
- Incentives based on position level and/or job specifics
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