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Role Description

The Lead Product Manager, Commerce Platform will play a critical role in the ongoing evolution of our direct-to-consumer commerce ecosystem. Reporting to the Commerce Platform Product Lead, this role partners closely with internal teams and third-party vendors to translate strategic priorities into high-impact platform enhancements that drive fan engagement, revenue growth, and operational efficiency.

This individual acts as the operational hub for commerce product execution—coordinating priorities, managing sprint-level delivery, and ensuring that business objectives are met across all touchpoints of the commerce platform.

Major Responsibilities

• Support the Commerce Platform Product Lead in managing third-party platform vendors, including day-to-day coordination, backlog grooming, and release planning.
• Translate business requirements and stakeholder feedback into detailed user stories, acceptance criteria, and platform documentation.
• Track progress of development tasks and releases, ensuring that timelines, scope, and quality standards are consistently met.
• Partner with internal Product, Engineering, Monetization, and Operations teams to deliver features that align with the broader commerce roadmap.
• Monitor platform performance and user experience metrics, identifying and communicating opportunities for optimization.
• Manage the intake of enhancement requests, evaluate business impact, and prepare recommendations for prioritization.
• Support cross-functional meetings and platform reviews, preparing agendas, documentation, and follow-up actions.
• Contribute to vendor relationship management, including monitoring SLAs, reporting performance metrics, and helping to manage development budgets.
• Collaborate on platform testing, QA validation, and release readiness reviews to ensure smooth deployments.
• Stay informed on emerging trends in e-commerce platforms, checkout systems, digital payments, and fan engagement technologies, bringing forward relevant insights and recommendations.
• Collaborate with third-party purchase (Apple and Google Pay) and payment vendors to ensure integrations remain current and explore innovative solutions.

Qualifications

• Bachelor’s degree in Business, Information Technology, or a related field.
• 6-8 years of experience in product management, platform management, or a similar role.
• Experience working with third-party vendors or SaaS platform providers strongly preferred.
• Prior exposure to large-scale consumer or subscription-based digital ecosystems is a plus.

Requirements

• Strong understanding of e-commerce platforms, digital payments, APIs, and user experience fundamentals.
• Proven ability to manage project deliverables and timelines across multiple teams.
• Excellent written and verbal communication skills; able to synthesize complex technical topics for business stakeholders.
• Detail-oriented and organized, with a bias toward action and continuous improvement.
• Familiarity with Agile development practices and product management tools (e.g., Jira, Confluence, Aha).
• Collaborative, adaptable, and comfortable operating in a fast-moving, cross-functional environment.

Benefits

• Annual discretionary performance bonus, awarded at the sole discretion of the Company.
• Medical, dental, and vision insurance.
• Life/AD&D insurance.
• Short- and long-term disability.
• Fertility and family-forming assistance.
• Wellbeing allowance.
• Educational assistance.
• Mental health coaching/therapy.
• Tax advantaged accounts such as HSA and healthcare/dependent care FSAs.
• 401(k) retirement plan.
• Time off benefits that include vacation, sick time, and personal days.