• Serve as the senior IT partner to the GTM, Finance, Legal, and Customer Support organizations, building trusted relationships with VP and C-suite stakeholders across each function • Lead a structured business engagement model — including roadmap reviews, prioritization forums, and executive business reviews — that gives stakeholders visibility and confidence in systems delivery • Translate complex and often competing business requirements into clear systems strategies, ensuring alignment between business objectives and technology investments • Act as an escalation point and decision-maker when business priorities conflict, balancing urgency, risk, and long-term platform health • Represent the Business Systems function in cross-functional planning cycles, including annual and quarterly business planning • Own and maintain a consolidated systems roadmap across all supported business functions, ensuring initiatives are sequenced, resourced, and aligned to company priorities • Drive end-to-end delivery accountability across your team — from requirements through configuration, testing, change management, and hypercare • Establish and enforce delivery standards, including project intake, prioritization criteria, change control, and post-deployment review processes • Partner with the Architecture team to ensure platform decisions are scalable, integration-sound, and aligned to the long-term technical direction of the enterprise • Manage vendor relationships for core platforms (Salesforce, NetSuite, Marketo, Metronome), including contract renewals, roadmap alignment, and escalation management • Ensure business systems processes and controls meet the requirements of a public company, including SOX compliance, audit readiness, and segregation of duties across financial systems • Partner with Internal Audit, Legal, and Finance to support control documentation, testing cycles, and remediation efforts as needed • Champion a culture of change management discipline — ensuring system changes are properly documented, tested, and communicated before deployment to production environments • Lead, develop, and retain a team of five direct reports including Business Systems Analysts aligned to GTM, Finance, Legal, and Customer Support, and an Architecture team • Build a high-performing BSA organization by establishing clear role expectations, career frameworks, and development plans • Foster a culture of business empathy, technical rigor, and continuous improvement within the team • Partner with the CIO to evolve the organizational model as the company grows, including decisions around hiring, structure, and capability building