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Role Description

We’re seeking a strategic leader to manage our Enablement Delivery team. As the Manager II of Enablement Delivery, you will lead the delivery engine that powers performance across Thumbtack’s frontline organizations — including Sales, Service, Success, and Trust & Safety.

• Manage a team of trainers and facilitators.
• Own the delivery strategy across onboarding and continuous learning programs.
• Ensure learning experiences drive measurable improvements in key frontline performance metrics.
• Operate as a peer partner to the Enablement Design leader.
• Partner with senior business leaders to translate evolving company priorities into performance-focused enablement strategies.
• Build scalable systems, modernize workflows, and embed AI-enabled practices into training experiences and team operations.

What you'll do

• Lead, coach, and develop a high-performing team of enablement trainers and facilitators.
• Own the end-to-end delivery strategy for onboarding and continuous learning across all frontline organizations.
• Partner closely with the Enablement Design team to shape learning strategies.
• Build and operationalize scalable delivery systems.
• Partner with senior leaders to identify performance gaps and drive enablement solutions.
• Define, measure, and continuously improve delivery impact metrics.
• Champion AI-enabled delivery by embedding AI tools and workflows.
• Serve as a player-coach by facilitating high-impact sessions as needed.

Qualifications

• 6+ years of experience in enablement, learning & development, or a related performance-focused function.
• 3+ years of people management experience with a demonstrated track record of building high-performing teams.
• Proven experience owning or significantly influencing enablement strategy tied to measurable business outcomes.
• Experience partnering with senior leaders to translate business priorities into performance-driven enablement plans.
• Strong operational and systems-thinking capabilities.
• Demonstrated ability to use data and insights to evaluate program effectiveness.
• Fluency with AI tools and emerging technologies.

Expected salary ranges

• For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros: $114,000 - $147,000.
• For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states: $103,000 - $133,000.
• For candidates living in all other US locations: $97,000 - $125,000.