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Role Description

Trainer II builds upon the foundational responsibilities of Trainer I by leading the development of new training materials for emerging RealPage product offerings, ensuring alignment with product functionality and adult learning principles. This role collaborates cross-functionally to support product launches, assists in peer certification through feedback and evaluation, and manages training environments with increasing technical confidence. Trainer II also contributes to process improvement initiatives, conducts client needs analyses to tailor training solutions, and demonstrates advanced facilitation skills across diverse learning formats and audiences.

Responsibilities

• Execute all primary responsibilities outlined for the Trainer I role, including delivering high-quality training to internal and external audiences.
• Develop and maintain instructional materials, supporting team initiatives, incorporating feedback for continuous improvement.
• Maintain deep, up-to-date knowledge of RealPage products to drive customer adoption and satisfaction.
• Manage and troubleshoot RealPage Training environments, understanding settings and configuration items.
• Collaborate cross-departmentally to design and develop new training materials and resources to support the launch and adoption of new RealPage product offerings.
• Assist in certification processes for peers and managers by reviewing training certification recordings and providing constructive feedback to peers.
• Serve as the designated product owner for assigned RealPage solutions by participating in all relevant product/feature release calls.
• Manage release-related training content, coordinate with product teams, test training environments, and ensure all materials are accurate and up-to-date.
• Lead scoping calls with clients and stakeholders to develop customized training agendas for private webinars.
• Build and manage training agendas & schedules based on completed scoping calls, ensuring timely coordination and delivery for client engagements.
• Perform various ad hoc tasks and special projects as assigned, supporting team objectives and adapting to evolving business needs.

Qualifications

• 2+ years of experience as a Trainer I or commensurate experience.
• Demonstrate all Trainer I knowledge, skills, and abilities.
• Experience training RealPage Financial Suite Solutions (Accounting, Budgeting and Ops Tech).
• Full proficiency in New OneSite – Conventional and/or Affordable and/or Accounting.
• Understanding of Adult Learning principles & facilitation/engagement techniques.
• Exceptional public speaking skills with the ability to engage, energize, and effectively facilitate learning in a virtual or in-person classroom setting.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.

Requirements

• This is a remote position that requires the ability to work effectively from a home office environment.
• Requires the ability to travel up to 50% of the time, which may include domestic flights, driving, and extended periods away from home.
• The role involves prolonged periods of sitting and working on a computer, including extensive use of video conferencing and digital communication tools.
• Must be able to lift and carry up to 10+ pounds occasionally (e.g., transporting materials or equipment during travel).
• Travel may involve varying environmental conditions, including airports, hotels, client sites, and training venues.

Pay Range

USD $70,700.00 - USD $120,300.00 /Yr.