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Role Description

At XPS Solutions, our mission is simple: help self-storage operators succeed with innovative solutions, while delivering a tenant experience that’s truly helpful, friendly, and kind. We’ve been in the self-storage industry for over 25 years, supporting thousands of facilities through customer service and remote management solutions powered by strong processes and modern technology.

We believe in Making Experience Matter - the tenant’s, the clients, and yours. If you bring self-storage experience and take pride in doing things the right way, we’d love to put your skills to work in a role that makes a real impact every day.

About the Role:

• The remote manager is the first point of contact for current and prospective self-storage customers.
• Their mission is to assist the storage customer through the entire life cycle of their storage experience.
• From securing the rental to taking payments and solving customer issues, the remote manager performs the standard functions of an on-site manager, but remotely.
• They will use technology integrations to manage multiple locations, and provide excellent integrity and communication to our clients.

Working on campus:

• Building relationships with co-workers.
• Access to a fully-stocked cafeteria.
• “Phone booths” available for use during breaks to have private conversations.
• All the equipment necessary to perform the job.
• Face-to-face time with coaches.

Working from home:

• Provide your own equipment, a webcam for training.
• Have reliable internet.
• Have a quiet place to work with no distractions.
• Regular check-ins with your coach.
• Participate in virtual team-building events.
• Can wear yoga pants all day if you like.

Requirements

• 2 Years Minimum Onsite Self-storage experience required.
• Bilingual is required (Spanish/English).
• 2 years minimum in customer service role.
• Excellent verbal and written communication.
• Utilize excellent spelling and grammatical skills to relay written messages as necessary.
• Ability to work in a fast-paced environment.
• Ability to multi-task and possess active listening skills.
• Must be able to speak and read English clearly, professionally, and fluently.
• High School Diploma.
• Associate degree is a PLUS.
• Call Center Experience is a PLUS (inbound/outbound).
• Experience working with a PC and be able to navigate multiple screens simultaneously.

Compensation/PAYROLL SCHEDULE

• Base pay starts at $20 per hour.
• Additional Performance BONUS Pay $$$ EACH MONTH.
• Semimonthly - check dates 15th and Last day of the month.
• 1st - 15th is paid on the last day of that month.
• 16th - last day of the month is paid on the 15th of the following month.

Benefits

• Paid Training!
• Vacation and Sick pay accruals.
• Medical, Dental and Vision Plans.
• Urgent Care Membership.
• Company paid Life Insurance with option to enroll in additional Voluntary Life.
• Company paid LTD with option to enroll in Voluntary STD.
• 401(K) with matching opportunity.
• Get paid the NEXT DAY for hours worked!