Sprinklr

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM).

Director, Strategic Programs – Product Organization

DirectorDirectorFull TimeRemoteTeam 1,001-5,000Since 2009Company SiteLinkedIn

Location

New Hampshire + 4 moreAll locations: New Hampshire, New Jersey, North Carolina, Ohio, Texas

Posted

4 days ago

Salary

$177K - $295K / year

Bachelor Degree10 yrs expEnglish

Job Description

• Drive the strategic programs office within the Product organization, ensuring portfolio-level visibility and execution of critical NPI and GTM scaling initiatives • Lead end-to-end program governance for major launches and lifecycle updates, including business case alignment, readiness tracking, and post-launch performance reviews • Partner with Product Management, Marketing, Sales, and Enablement to define launch readiness criteria, success metrics, and integrated go-to-market plans • Establish and continuously improve the Product Lifecycle Management framework—from incubation through launch, scale, sustain, and end-of-life • Facilitate executive operating cadences (steering committees, launch reviews, quarterly business reviews) to ensure alignment on priorities, milestones, and outcomes • Develop and maintain dashboards and analytics to measure go-to-market velocity, adoption, and lifecycle performance KPIs • Drive process improvements that enhance product scalability and operational excellence across all product lines • Serve as the connective tissue between product strategy and GTM teams to ensure decisions are data-driven and customer-informed • Manage cross-functional risk escalations and proactively identify dependencies that impact release timelines or commercial success

Job Requirements

  • 10+ years of experience in product strategy, product operations, or program leadership within a SaaS or technology organization
  • Proven track record driving complex, cross-functional product launches and lifecycle programs at scale
  • Deep understanding of Product Lifecycle Management (from ideation through EOL) and GTM processes for SaaS or platform products
  • Demonstrated success aligning product, marketing, sales, and enablement around shared launch and scaling metrics
  • Experience establishing or maturing NPI frameworks and governance mechanisms across global organizations
  • Strong understanding of SaaS business models, including ARR/CARR metrics, adoption drivers, and customer lifecycle motions
  • Excellent communication and stakeholder management skills; ability to influence and align senior leaders across functions
  • Bachelor’s degree in Business, Engineering, or a related field; MBA preferred.

Benefits

  • Voluntary healthcare coverage in applicable countries
  • Paid time off
  • Flexible paid time off
  • Holidays
  • Generous caregiver and parental leaves
  • Life and disability insurance
  • Health benefits including medical, dental, vision, and prescription drug coverage
  • 401k plan with 100% vested company contributions

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