• Own assigned client pods end-to-end, serving as the primary owner of execution, delivery quality, and day-to-day client experience. • Serve as the primary operational point of contact for assigned clients. • Manage day-to-day client interactions, ensuring clear communication, expectation-setting, and follow-through. • Support client discovery efforts by gathering requirements, synthesizing insights, and contributing to strategic recommendations. • Monitor account health indicators, proactively addressing risks, blockers, or delivery issues. • Engage the Director as a senior escalation point for complex risks, strategic tradeoffs, or high-impact opportunities, providing context and recommendations. • Apply experience working with trade associations, advocacy organizations, or membership-based clients in policy- or issue-driven environments. • Focus on quarterly execution, near-term delivery, and day-to-day performance. • Ensure consistency, reliability, and quality across all assigned client work. • Own and execute quarterly account plans and near-term delivery priorities for assigned client pods, aligned with multi-quarter strategy set at the portfolio level. • Act as the operational lead for assigned pods, balancing client needs, delivery capacity, and execution quality within defined guardrails. • Coordinate cross-functional teams to ensure timely, accurate, and high-quality delivery of client initiatives. • Own project timelines, deliverables, and execution metrics for assigned workstreams. • Model and reinforce pod workflows, standards, and best practices. • Translate client objectives into actionable tasks, reporting, and outputs across Data, Insights, and Activation. • Independently identify expansion opportunities within assigned accounts and partner with the Director on qualification, prioritization, and commercial decision-making. • Prepare materials for renewals, upsell, or cross-sell, including proposals, scopes, and presentations. • Execute approved expansion initiatives and new scopes once commercial decisions are finalized. • Contribute to case studies, performance summaries, and client success stories. • Independent ownership of assigned client pods, with strong execution outcomes and minimal need for day-to-day oversight. • High client satisfaction and strong day-to-day client relationships. • On-time, high-quality delivery across all assigned accounts. • Clear visibility into account health, risks, and opportunities. • Effective execution of account strategies that support renewals and growth without owning revenue outcomes.