defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customer lending processes with proven, scalable performance.
Collections/ Customer Service Specialist
Location
United States
Posted
5 days ago
Salary
$20 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Role Description
As a Collections Specialist, you’ll support our automotive finance clients in a fast-paced, high-volume contact center. You’ll handle customer service and soft collections tasks, helping meet financial goals for top lenders. We’re looking for proactive team players who live our values:
- Get it Done
- Win as a Team
- Better Every Day
- Do it with Passion
Duties and Responsibilities:
-
Handle Customer Service Tasks:
- Payments, due dates, payoffs, and account updates.
- Process ACH Requests and provide payoff quotes.
-
Perform soft collections:
- (1-45 days past due) and set up repayment plans.
- Use Skip Tracing tools to locate and update customer information.
Metrics for Success:
- Quality: 90% + customer interaction score.
- Adherence: 92% + to scheduled shifts and breaks.
- Efficiency: Average handle time under 400 seconds.
Qualifications
- High School Diploma or GED.
-
Experience in a High-Volume Contact Center:
- At least one (1) year of experience in a high-volume call center.
Requirements
-
State Licensing Covered:
- We handle and fully cover all required collections licensing across multiple states – no cost to you.
Benefits
- Stable Pay: Hourly rate with no sales quotas. ($20/hr + extra for late shifts and Saturdays.)
- Paid Training: Get set up for success from day one.
- Generous PTO and Paid Holidays.
- Education Support: Tuition reimbursement available.
- Day-One Benefits: Health, dental, and vision coverage start immediately.
- Career Growth: Strong focus on internal promotions.
Company Description
defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customer lending processes with proven, scalable performance.
Job Requirements
- High School Diploma or GED.
- Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center.
- State Licensing Covered: We handle and fully cover all required collections licensing across multiple states – no cost to you.
Benefits
- Stable Pay: Hourly rate with no sales quotas. ($20/hr + extra for late shifts and Saturdays.)
- Paid Training: Get set up for success from day one.
- Generous PTO and Paid Holidays.
- Education Support: Tuition reimbursement available.
- Day-One Benefits: Health, dental, and vision coverage start immediately.
- Career Growth: Strong focus on internal promotions.
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