This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role provides an opportunity to support financial operations by managing overdue accounts and resolving unpaid claims. As a Collections Representative, you will:

• Communicate directly with insurance carriers and customers to ensure timely payments while maintaining a high level of professionalism and accuracy.
• Handle resubmissions, appeals, and account reconciliations, helping to improve cash flow and support organizational efficiency.
• Develop expertise in billing systems, claims processing, and regulatory compliance, including the Fair Debt Collection Practices Act (FDCPA).
• Work in a remote or office setting with occasional travel, offering a structured, goal-driven environment and opportunities to grow within the organization.
• Impact the company’s ability to provide essential healthcare services efficiently and reliably.

Accountabilities:

• Research and follow up on overdue account balances with insurance carriers or customers via phone or mail.
• Review unpaid or underpaid claims, resubmit or appeal as needed, and verify adjustments with supervisors.
• Coordinate collection activities for delinquent accounts, preparing information for external agencies or legal action.
• Respond to customer inquiries regarding account status and resolve discrepancies, preparing adjustments or refunds as necessary.
• Accurately document all collection activities and maintain updated account information in the billing system.
• Initiate payments, resubmit bills, and escalate recurring issues to supervisors for resolution.
• Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and other applicable regulations.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of experience in collections, billing, or a related customer service environment.
• Strong communication skills, both verbal and written, with the ability to engage professionally and empathetically with clients.
• Problem-solving abilities and attention to detail, particularly in reconciling account information and identifying discrepancies.
• Basic proficiency in Microsoft Word and Excel, with the ability to manage data and perform simple calculations.
• Ability to work independently in a remote or office setting while managing multiple priorities.
• Physical ability to perform stationary tasks for extended periods, including sitting, standing, and repetitive hand movements, with reasonable accommodations provided if necessary.

Benefits

• Hourly compensation: $15–$17 USD, with potential for additional bonus.
• Medical, dental, and vision insurance to support overall health.
• 401(k) plan to support long-term financial security.
• Paid time off and holidays for work-life balance.
• Short- and long-term disability coverage for protection in case of unforeseen circumstances.
• Life insurance and accident coverage.
• Paid parental leave and domestic partner benefits.
• Well-being programs covering mental, physical, and financial health support.