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Role Description

The primary function of the Commercial Inbound Sales Agent is to generate New Commercial Revenue and contract renewal revenue through inbound exploratory conversations with our customers. I-Sales agents will also generate sales leads through upselling to current customers calling into the wrong channel! This position reports directly to the I-Services Director Brad Montgomery.

• Handle and identify Business Solutions opportunities for Inbound Call Center customers and Calls
• Manage all aspects of customer care for business customers to include account maintenance, account renewals, review contract status and updates
• Demonstrate full understanding of current marketing campaigns, products, offerings and can communicate them clearly to customers
• Coordinate customer’s solution needs, solution estimate and final solution price quote for all Small to Medium size Vyve Business Solution products
• Navigate and communicate sales activities, reports, and results as requested by Management
• Effectively communicate product and service information, feature functionality, billing procedures, and equipment usage to each customer
• Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service through examining the needs of customers as they pertain to Vyve products/services
• Frequent and regular communication with management team
• Achieve all sales quotas set for the department by following established policies and procedures
• Manage and develop customers through Salesforce Sales Cloud
• Handle and help customers that have billing questions about their accounts when they call in and choose Sales

Qualifications

• Education: High School degree or equivalent required. College degree strongly preferred.
• Experience: Minimum of two years of sales experience. Call Center Experience preferred.

Requirements

• Typing skills of 40 WPM or greater required.
• Ability to fulfill the job duties, skills and responsibilities listed above.

Knowledge, Skills and Abilities

• Ability to work well in a team environment to meet call center goals/quotas
• Exhibit strong sales and customer service orientation with an inclination towards helping others and proactively handle customer concerns
• Salesforce Sales Cloud experience a plus
• Must have excellent verbal and written communication and organizational skills
• Capability to stay organized, prioritize multiple tasks in a fast-paced environment and provide follow-through
• Ability to pay attention to detail
• Demonstrate the urgency to effectively resolve customer issues and/or close a sale
• Ability to comprehend, communicate and educate customers regarding features and benefits of Vyve services
• Abide by all Vyve policies and standards as described in the employee handbook and by management

Working Conditions

• Must be able to speak clearly and communicate effectively
• Regularly sits and stands during working hours for prolonged periods
• Must have an area dedicated to your workstation