Nuuly Customer Success Associate
Location
United States
Posted
3 days ago
Salary
$15 / hour
No structured requirement data.
Job Description
Role Description
Nuuly is looking for a Customer Success Associate that will be responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis. Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand. You will be expected to meet or exceed established service level agreements set by your supervisor. Expected hours for the role are Sun-Thurs, 6am -2pm est. Hours are subject to change depending on the needs of the business.
Qualifications
- Minimum 2 years of experience in customer service or related role
- Demonstrate a passion for and understanding of the URBN brands, customers and product.
Requirements
- Answer any and all interactions during your scheduled shift in a friendly and relatable manner
- Acts as an empowered team member, exercising decision-making skills to enhance each customer’s relationship with the brand
- Empathetic to customers’ needs but understanding of the business’ bottom line
- Collect and share feedback to external teams to ensure the needs of the customers are being met
- Associate must perform a minimum of 70 interactions per shift
Benefits
- Comprehensive Perks & Benefits to employees
- Medical, dental, vision
- PTO
- Generous employee discounts
- Retirement savings
- Much more!
Job Requirements
- Minimum 2 years of experience in customer service or related role
- Demonstrate a passion for and understanding of the URBN brands, customers and product.
- Answer any and all interactions during your scheduled shift in a friendly and relatable manner
- Acts as an empowered team member, exercising decision-making skills to enhance each customer’s relationship with the brand
- Empathetic to customers’ needs but understanding of the business’ bottom line
- Collect and share feedback to external teams to ensure the needs of the customers are being met
- Associate must perform a minimum of 70 interactions per shift
Benefits
- Comprehensive Perks & Benefits to employees
- Medical, dental, vision
- PTO
- Generous employee discounts
- Retirement savings
- Much more!
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Do you enjoy helping people navigate complex processes and achieve their goals? Are you passionate about organic agriculture and sustainability? FoodChain ID is looking for a Customer Success Coordinator to support clients as they pursue USDA National Organic Program (NOP) certif...
IDC is seeking a Senior Customer Success Manager to join our team. In this role, you will manage a few of our premier clients in close partnership with a Sales Account Director. As the primary point of contact post-sale, you will lead client engagement, ensuring a seamless experi...
Customer Enablement Manager
OnTracOnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.
The Customer Enablement Manager owns post-onboarding success for high-impact customers, leading hypercare, stabilization, and ongoing performance enablement using structured operating rhythms and standardized dashboards. This role involves proactively identifying risks, driving corrective action through cross-functional partnerships, and maintaining clear visibility into performance results.
Customer Enablement Manager
OnTracOnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.
The Customer Enablement Manager owns post-onboarding success for high-impact customers, leading hypercare, stabilization, and ongoing performance enablement using structured operating rhythms and KPIs. This role involves partnering cross-functionally to remove friction, close performance gaps, and maintain clear visibility into results.
