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Role Description

SweetRush has an exciting opportunity for a talented professional to join our Client Solutions team as an Account Manager. The role focuses on cultivating and expanding relationships within established client accounts, driving growth and maximizing revenue through proactive relationship-building, strategic conversations, and cross-selling.

Key Responsibilities

• Account Growth & Strategy:
  • Develop and execute strategic account plans to identify and capitalize on growth opportunities within existing client accounts.
  • Identify and qualify sales opportunities within existing client organizations, proactively pursuing re-engagement and expansion opportunities.
  • Create and review client proposals, Statements of Work, change orders, and budgets for new and existing projects within existing accounts.
• Consulting Solution Design:
  • Propose effective learning solutions for straightforward projects; escalate complex projects to Solution Architects.
  • Collaborate with internal teams to co-design solutions leveraging SweetRush capabilities.
  • Estimate work effort and timelines accurately using internal tools.
  • Lead scoping meetings and client-facing discussions, embodying SweetRush’s values of caring, mutual respect, and commitment.
  • Negotiate contracts, pricing, and budgets to maximize value for both clients and SweetRush.
• Client Relationship Management:
  • Build and maintain strong, trusted advisor relationships with key stakeholders within assigned client accounts.
  • Ensure client awareness and confidence in SweetRush, proactively communicating updates and insights.
  • Drive positive client experiences by fostering a culture of proactive client nurturing within the internal team.
  • Support the client team during potential escalation moments, partnering with the SweetRush Project Manager and production leaders to resolve issues and debrief lessons learned.
  • Collaborate with Program and Project Managers to clearly define and meet the client’s needs regarding account reporting.
• Internal Collaboration & Communication:
  • Act as the primary point of contact for assigned accounts, facilitating seamless communication between the client and internal SweetRush teams.
  • Guide onboarding of new internal team members to assigned accounts, providing context on client culture, communication preferences, and best practices.
  • Maintain an account knowledge base with relevant and updated information for the account team.

Qualifications

• Strong understanding of the learning and development landscape and the ability to translate client needs into effective solutions.
• Expertise in account management and the ability to manage complex stakeholders.
• Highly empathetic and skilled in building trust with clients, while expertly holding the line on production timelines and budgets.
• Exceptional communication, presentation, and interpersonal skills.
• Strong negotiation and problem-solving skills, with experience in managing client escalations.
• Proactive and results-oriented approach.
• Excellent time management and organizational skills.

Requirements

• Bachelor’s Degree in a related field.
• 5+ years of experience in account management, sales, or a related client-facing role.
• Experience working with eLearning development teams and processes.
• Ability to travel occasionally to visit clients onsite (typically 3-6 trips total per year).

Call to Action

Submit Your Resume! Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume. We are excited to hear from you!