• Act as trusted advisor to CSM segment/channel leaders, providing insights, recommendations, and operational support to help them exceed performance targets • Own WBR cadence for your aligned segments, driving pipeline management, performance tracking, and forecasting accuracy • Partner with Sales and CSM leadership to design and implement CSM plays that drive product adoption, retention, and revenue growth • Identify process inefficiencies, workflow bottlenecks, and productivity barriers • Build performance insights conduct deep-dive analyses, and deliver strategic insights on CSM metrics, activation, usage, productivity benchmarks, and leading indicators • Provide analytical input and scenario modeling for territory design, headcount planning, and resource allocation decisions • Collaborate with GTM Strategy, Business Intelligence, Marketing, Product, Finance, and other stakeholders