• Serve as the primary technical point of contact, building trust and strong relationships within paper mill accounts. • Effectively offer strategic advice, best practices, and proactive recommendations for product implementation and optimization. • Address complex product-related queries, resolve issues quickly and minimize business disruption for the customer. • Maintain in-depth knowledge of DuBois’ specialty chemical solutions and the customers’ unique technical environment. • Educate customers on new features and best practices to drive optimal product adoption and usage. • Work closely with the District Sales Manager to develop strategic account plans and manage an opportunity pipeline in Customer Relationship Management (CRM). • Lead technical check-ins and actively participate and contribute during Business Reviews ensuring clear quantification and articulation of the value DuBois’ solutions create for the customer. • Effectively collaborate with the customer and our company internal teams (Sales, Service, R&D, Portfolio Management) to ensure we are delivering on our promises to the customer. • Provide regular feedback from the customer to the Portfolio Management and Research & Development teams. • Consistent presence at customer site to ensure adequate service and support coverage, prevent churn and increase sales and profitability.