• Responsible for provision of telephone-based assessment, triage, consultation, counseling and informational services, delivered in a call center environment using a variety of advanced clinical assessments, motivational interviewing and solution-focused/short-term problem resolution. • Provides risk, substance abuse and mental health assessments to develop immediate action/safety plans based on level of urgency. • Has an understanding of various levels of care (mental health and substance use) to aid in appropriate recommendation of care based on the assessment of need. • Has an excellent ability to join with and collaborate with a member to understand their needs and be in alignment with the member’s theory of change. • Provides information to members regarding mental health, substance abuse, community treatment, and related mental health programs to assist members with linkage to resources to aid in the alleviation of stressors. • Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members. • Requires use of multitasking skills to type/document while also using other tools to assist with call handing while speaking with members. • Protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality. • Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements. • Maintains current independent behavioral health license in good standing in the state where they reside, seeking professional development and meeting all state licensure requirements. • Holiday work is expected.