Agents will manage inbound customer requests via phone, email, and chat, providing timely and accurate support for lifestyle services, travel coordination, and loyalty program benefits. Responsibilities include documenting interactions, managing cases within company systems, and collaborating with internal teams to ensure smooth service delivery.

Customer Care Representative supporting nonprofits with inquiries.

Are you passionate about being an ambassador for a company that has a NPS of 81 with raving fans? Do you want to make buying and selling a home simpler and more transparent? Ready to quit your job and join the best in class Client Experience team? If you answered yes to the above...

The representative will handle daily inbound and outbound calls from members, providers, and health plans, focusing on answering inquiries, verifying authorizations, claims, and eligibility, and documenting all interactions accurately. Key duties also involve assisting with member outreach, appointment arrangements, resolving walk-in concerns, and managing specific tasks like Medicare authorization notifications and transportation arrangements.