We empower the restaurant community to delight guests, do what they love, and thrive.
Senior Product Manager, AI CSM
Location
United States
Posted
5 days ago
Salary
$138K - $221K / year
Seniority
Senior
Job Description
Job Requirements
- 4+ years of product management experience, ideally with ownership of growth, customer success, or AI-powered systems
- Experience launching 0→1 products and scaling them through iteration and measurable impact
- Experience building products that leverage behavioral data, personalization, or recommendation engines
- Strong understanding of SaaS customer lifecycle metrics (activation, engagement, retention, expansion, churn)
- Technical fluency: comfortable working closely with ML engineers, understanding data models, experimentation frameworks, APIs, LLMs, and production AI systems
- Strong systems thinking, able to connect product usage signals, business outcomes, and customer workflows
- Proven ability to operate cross-functionally across Product, Engineering, Design, Data, Sales, and Customer Success
- A deep customer mindset: excited about building AI that genuinely improves how restaurants run their businesses.
Benefits
- Competitive compensation and benefits programs
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Bonuses
- Stock options
- Equipment allowances
- Wellness programs
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